Plumbing and Gas owner/operator Derrick Alexander. Customer service is paramount and the number-one priority for Nice Plumbing and Gas owner/operator Derrick Alexander. The new company, which started in November 2016, allows the Red Seal-certified plumber to provide the expertise and skilled workmanship he has gained during his 15 years in the industry to home and business owners in the Powell River area. Derrick, who also holds an industrial class-A gas ticket, has experience in all aspects of plumbing and gas services, including furnaces, fireplaces, hot-water tanks, appliances and fixtures. Building a relationship and trust with a homeowner or business owner is a major part of a consultation and quote process that takes place before any hands-on work begins. Making sure the customer is fully aware of the problem, and what needs to be done to address it, is of utmost importance, says Derrick. For residential work, you are dealing with someones biggest investment, he says. It can be really stressful for people when something is wrong with their house. Even if the situation ends up not being an emergency, from a homeowners perspective, it can still be worrisome. It is really important to protect their investment and make them feel comfortable, whatever the situation, says Derrick.
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